• SERVICE

24-Hour call center support

Comprising bilingual (English/Spanish) personal injury experts, Lexvia’s phone support services enable you to keep your office open 24 hours a day, 7 days a week, 365 days a year. Now backed by paralegal-directed ethical AI technologies!

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Overview

Our bilingual personal injury experts, backed by "paralegal-directed AI," are robustly trained in the provision of phone support services to personal injury law firms and their clients. With Lexvia’s phone support services, you can keep your office open 24 hours a day, 7 days a week, 365 days a year. From intake to settlements, the team is rigorously trained in all aspects of the litigation process, enabling our team to provide trustworthy support for all your clients’ needs. Utilizing paralegal-directed ethical AI technologies, Lexvia’s phone support team can quickly set up new matters, schedule callbacks, remind clients of important upcoming appointments, and more.

With no upfront investment and an extremely cost-effective monthly subscription plan, Lexvia's 24x7 phone support services are the best way to grow your practice.

Benefits - Our 24x7 phone support specialists help your firm handle all types of personal injury and mass tort cases at any time—day or night, and even during the holidays

During and after office hours support

When people get hurt, they want to contact you immediately. When they are dealing with recovery and simultaneously navigating the legal process, they want access to case information at times that suit them. Lexvia’s 24x7 phone support service can help you cater to client calls and requests after office hours and even during office hours if the need arises.

Client communication and reminders

From obtaining additional information from your clients about their claims to reminding your clients about an upcoming medical appointment or court date, Lexvia's bilingual phone support specialists can reach your clients at the times that suit your clients best.

On-the-go access

Lexvia’s phone support services are backed by the latest AI technologies. They are well versed in all personal injury systems, including cloud-based systems such as CloudLex, the only legal cloud built exclusively for personal injury attorneys. Meaning, as they are taking calls, they are simultaneously updating your systems. This enables you to access the latest information about your clients before you even leave home in the morning.

Get Started

Step 1

Contact Lexvia for your consultation to discuss our solutions, including paralegal-directed AI.

Step 2

We work with your team to utilize your existing case management system. No CMS? We can provide easy access to a proven solution to you, designed specifically for PI firms.

Step 3

Your attorneys and staff assign the matters that need to be managed.

Step 4

We monitor your matters on your legacy case management system and take action as required

Customer success stories

See examples of how Lexvia helps its clients succeed

Scenario 1

A well-established personal injury law firm with an active caseload of over 1,500 matters launched a mass tort advertising campaign involving a recalled medication that was causing cardiac arrest and death among its consumers. Upon launch, the campaign generated thousands of leads and overwhelmed the firm's existing phone lines. However, the firm was losing leads and potential clients due to the lack of staff and systems to handle such a successful campaign.

Solution

Lexvia’s phone support services were rapidly connected to the firm’s phone lines. Our experienced bilingual agents served as a massive extension of the law firm’s in-house team. Our agents handled the initial qualifications questionnaire and plaintiff fact sheet process for the firm while providing the same level of courtesy and professionalism that the firm’s reputation was built on, leading to hundreds of new clients for the firm.

Leading to hundreds of new clients for the firm.

Scenario 2

A prominent personal injury law firm in one of the largest cities in the country handles a high volume of a variety of claims, including motor vehicle and premises accidents, workers' compensation, medical malpractice, and mass tort. Due to office space and budget constraints, the firm needed help with a variety of tasks, including calling new and existing clients for intakes, medical appointment reminders, setting up insurance and Medicare claims, following up on medical record requests, online chat support, and more.

Solution

Lexvia’s phone support services were able to assist with all of these tasks. Our 24/7/365 availability and significant operations capacity allow our team to take on any number of tasks Our bilingual landline and online chat support and client appointment notifications services are highly beneficial services that greatly enhance firm capabilities

without adding significant amounts to company payroll and expenses